Warranty Included In The Price
Unless otherwise stated, the Penrose Touring price includes 12 months warranty provided by MB&G Insurance. At the time of purchase you are provided with a booklet produced by MB&G Insurance. The booklet explains what the warranty does and does not cover, what additional benefits you may be entitled to, the insurance conditions and how to make a claim under the warranty. The booklet also includes a claim form for your convenience.
MB&G - Who Are They?
MB&G Insurance are one of the few remainining privately owned warranty providers and have been in business since 1978. They are members of the Retail Motor Industry Federation, the Society of Motor Manufacturers & Traders and the National Caravan Council and have staff who specifically deal with caravan warranty. To quote MB&G themselves
Dealing with a Caravan warranty claim can be a very complex situation, which is why you’ll be glad of our knowledge and expertise. We understand the difficulties and can point out the potential pitfalls, and we also work with the manufacturers too. We can even cover that old devil, water ingress – a common problem that doesn’t always have a common solution – for up to seven years. Put simply, you can rely on us whatever the weather.
How Does It Work?
The warranty contract will be between yourselves and MB&G Insurance. If you need to make a warranty claim then you contact MB&G Insurance direct. We have collected a couple of quotes from people who have made warranty claims with MB&G Insurance which we feel will be helpful.
I had a 36 months gold package with them and made a claim for a repair in France.
They paid 80% of the bill which was over 1100 euro.
In my book that was good value
I have had very good experiences with this company 3 years ago. Firstly,the power steering rack failed.One phone call to MB&G. I was asked where I would like to have it done,which was our local garage in Gretna.They then contacted the gararage.All I had to do was to sit and wait a few days until it was done.Brilliant!
Next was the kitchen tap which went in France--quick phone call to MB&G--kept receipt and was re-imbursed within 4 days of being back home.
The integral bike rack hinges failed. It was repaired by Peter Hambilton,who did a brilliant job. Again,just a quick phone call to MB&G,and everything was sorted. I would only hope they are still as good now as they were then. I couldn't fault them.
The warranty was in with the price of the van,so I can't say how much it cost but as the van was 10 yrs old I wanted some form of assurance for that 1st year. Incidentally,it's needed nothing since, other than basic service items.
You can only speak as you find,but for me they were vey good.
What Else Should I Know?
The type/level of warranty applicable is dependent on the age of the caravan. The information provided here is not exhaustive; it is not possible to state what is included and what is specifically excluded by the warranty cover you will receive. If you require this information then you need to check your policy or request the information before purchasing the caravan.